Twilio to Power New York City's Contact Tracing Initiative

Twilio (NYSE:TWLO), the cloud communications platform, has announced that Twilio will power the communications for New York City´s contact tracing initiative, the company said.

Through the city´s Department of Information Technology & Telecommunications (DoITT), the city is planning to deploy a cloud-based contact center on Twilio Flex and leverage Twilio SMS and Voice as key parts of the City´s COVID-19 tracing program.

As governments explore strategies to slow new COVID-19 cases and safely reopen economies, public health departments have identified contact tracing as a crucial step in the process. When implemented effectively, contact tracing can lessen the impact of COVID-19 on communities and economies by lowering mortality rates and allowing people to safely return to work. New York City recently announced a plan to hire thousands of contact tracers to support these efforts in the coming months. 

Twilio is working with government agencies and health departments to deploy and scale their contact tracing solutions. Twilio´s platform is well-suited to support the fundamental communication needs for contact tracing, including connecting securely with COVID-19 patients and known contacts, to help monitor the spread of the virus.

Twilio has democratized communications channels like voice, text, chat, video, and email by virtualizing the world´s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world´s most demanding applications. By making communications a part of every software developer´s toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world´s largest organizations — to reinvent how companies engage with their customers.