Twilio Joins Anti-Robocall Coalition

Twilio (NYSE: TWLO), the cloud communications platform, has announced that it has joined the state attorneys general coalition to stop illegal robocalls, the company said.

The public/private partnership consists of all 50 states attorneys general, including Washington, D.C., and numerous major stakeholders in the telecommunications industry to share information and coordinate efforts to protect consumers from phone scams and unwanted communications.

As part of the effort, Twilio supports and has agreed to take action on the group´s eight robocall principles:

– Support carriers offering free call blocking and labeling
– Implement the SHAKEN/STIR call authentication protocol, intended to combat illegal spoofing
– Analyze and monitor network traffic to identify and monitor patterns consistent with robocalls
– Investigate suspicious calls and calling patterns to identify the party that is using its network to originate, route, or terminate suspicious calls and take appropriate action
– Confirm the identity of commercial VoIP customers by collecting relevant identity information
– Require traceback cooperation in contracts to help determine the origin of a call which can be used to find the source of an illegal robocall and identify the entities responsible for those calls
– Cooperate in traceback investigations conducted by law enforcement and USTelecom´s Industry Traceback Group
– Communicate with state attorneys general about recognized scams and trends in illegal robocalling

The attorneys general group is led and coordinated by North Carolina Attorney General Josh Stein.

Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, video and email by virtualizing the world´s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world´s most demanding applications.