Twilio (NYSE: TWLO), the cloud communications platform, has announced that it has launched an initiative to authenticate enterprise calls on Twilio´s platform to help ensure that end users receive calls coming from trusted sources, the company said.
The process has started in the United States and will expand during the course of the next year.
The authentication process has been developed and implemented by Twilio to comply with the SHAKEN/STIR protocol. Once SHAKEN/STIR is fully implemented amongst the rest of the telecommunications industry, Twilio will be able to verify customer calls received on the Twilio platform, providing consumers with the information necessary to decide whether to answer the call or not.
Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, video and email by virtualizing the world´s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world´s most demanding applications. By making communications a part of every software developer´s toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world´s largest organizations — to reinvent how companies engage with their customers.