Tupl, a market provider of automating wireless network operations, has announced that T-Mobile has deployed its Automated Customer Care Resolution (ACCR) tool, the company said.
Tupl´s platform uses Artificial Intelligence (AI) to resolve technically complex and time-consuming issues. The ACCR tool provides T-Mobile´s customer care reps with detailed and easy to understand cause reports and technical resolutions, so they can more quickly serve customers. The ACCR tool is 100 times faster and up to 4 times more accurate than legacy resolution methodologies, providing automation levels around 90%.
Tupl offers AI solutions that dramatically reduce operational costs through efficiencies in network issue detection and resolution. Tupl´s AI Engine, TuplOS, turns the telecom operator´s engineering experience into a digital knowledge base that is leveraged to build use-cases that can then be the basis to automate and improve existing processes.
Founded in 2014 by telecom, big data and AI veterans, Tupl is transforming customer access and experience in the telecom industry thorough improving operations with wireless operators across the US, Canada, Japan, Mexico, and Europe. Its AI Engine, TuplOS, utilizes machine learning and several other utilities to enable faster innovation cycles for network and customer care operations. Tupl is headquartered in the US in Bellevue, Washington with presence in Spain, Mexico and Japan, and is continuing its rapid global expansion in 2018. To learn more about Tupl and request a demo, visit www.tupl.com.