Messaging firm Fuze has contracted with reviews platform Trustpilot to deliver its business communication platform as an integral stage in its cloud transformation program, the company said.
The Fuze Unified Communications as a Service (UCaaS) platform will integrate all voice, video, messaging, and collaboration for Trustpilot employees worldwide, accessible via a desktop or mobile app. Trustpilot expects to achieve an increase in sales revenue as a direct result of a reduction in downtime and centrally-managed IT support via the Fuze platform.
The Fuze solution strips out complexity and unnecessary cost from Trustpilot´s communication infrastructure, replacing six separate on-premise communications systems with a single platform. The cloud-based approach will also support Trustpilot´s growth plans, as the company continues to expand globally.
Complete integration with Salesforce is set to streamline the sales process, allowing Trustpilot teams to identify callers, understand their last engagement, and provide context to enhance calls and interactions.
Fuze is a global, cloud-based unified communications platform that empowers productivity and delivers insights across the enterprise by enabling simplified business voice communications, flexible video conferencing, and always-on collaboration.