Talkdesk®, Inc., the cloud contact center for innovative enterprises, has announced TrackTik Software Inc. will move to Talkdesk for improved call quality, scalability and seamless integration with Salesforce, the company said.
Impeded by the limitations of its previous provider, TrackTik is partnering with Talkdesk to provide and maintain a high-quality customer experience as the company scales internationally. With its headquarters in Montreal, Canada, and remote teams in the US, UK, and the Netherlands, TrackTik selected Talkdesk Enterprise Cloud Contact Center for its scalability to support the company´s growth plans with unmatched uptime and global call quality.
TrackTik customer interactions require quick and accurate responses from its employees and improving contact center response time was a primary focus in its search for a new solution provider. Talkdesk´s reputation for call quality and reliability, backed by an available 100% Uptime SLA, provides TrackTik with a consistent and crystal-clear connection to its customers. TrackTik also selected Talkdesk for a simple and seamless CRM integration, through Talkdesk for Salesforce.
TrackTik agents are provided customer information through automatic screen pops, allowing them to focus on the caller and provide a fast, effective and personalized customer experience. Comprehensive and platform-wide integrations offer a range of customizing options through AppConnect, the world´s first enterprise contact center app store, to ensure companies have the agility to offer their customers the solutions needed to exceed expectations.
Talkdesk Enterprise Cloud Contact Center empowers companies to make customer experience their competitive advantage. With enterprise-class performance and consumer-like ease of use, Talkdesk easily adapts to the evolving needs of sales and support teams and their end-customers, resulting in increased customer satisfaction, productivity and cost savings. Over 1,800 innovative enterprises around the world, including IBM, Acxiom, 2U, Trivago and Peloton, rely on Talkdesk to power their customer interactions. Learn more and request a demo at www.talkdesk.com.