TouchBistro Launches Fully Integrated Restaurant Reservation and Guest Management Platform

TouchBistro has announced the launch of TouchBistro Reservations, a complete reservation and guest management platform designed to help restaurateurs enhance every guest experience, the company said.

TouchBistro Reservations is fully integrated with TouchBistro POS and provides restaurants with automatic deep insights about their customers´ behavior that were not previously available to them, such as spend and dining history, drink preferences, and other details that will enable restaurants to better serve their customers.

With the TouchBistro Reservations and POS integration, when waiters send orders to the kitchen, food is served and bills are closed out, table status is automatically updated and can be seen by front-of-house staff, ensuring more accurate wait times. Customer spend is also automatically recorded and updated so the restaurant can better serve its regular and VIP patrons with personalized services, such as allergy restrictions, preferential reservation time and seating location, or suggestions on meals or wines based on previous orders to help restaurants turn a first-time guest into a regular.

Restaurants that subscribe to TouchBistro Reservations can accept reservations online through their own website, Google Search and Maps, or via the new TB Dine web site or mobile app. The platform can be used to optimize floor plans and track guest status, enabling restaurants to turn more tables. Integrated two-way SMS communication connects restaurants with guests in real time, enabling them to confirm or cancel a booking, or message if they are going to be late. SMS and email reservation reminders and confirmations are also sent automatically to guests to help reduce no shows.

TouchBistro Reservations subscribers are automatically published on the TB Dine restaurant discovery app used by diners to find the best restaurants in their area. This provides restaurants using TouchBistro with an additional channel to promote their venues without any additional reservation fees.

TouchBistro is an iPad POS and integrated payments solution built for restaurant people, by restaurant people — with every feature designed to meet the unique needs and fast pace of the foodservice industry.