TigerConnect Surveys See Problems in Healthcare Communication

TigerConnect, provider of healthcare team collaboration solutions, has released its annual “State of Healthcare Communications” report, a survey of healthcare leaders and patients detailing the pervasive challenges in healthcare communications, the company said.

The survey confirmed the fragmented state of communication in healthcare —- with many organizations still heavily reliant on landline phones, fax machines, and pagers, and the adoption of modern communication technology often happening in silos.

In fact, industry research shows that communication inefficiencies cost a single 500-bed hospital more than USD 4 million annually (NCBI) and worst case, can lead to death, with communication breakdowns estimated to be a factor in 70% of medical error deaths (JMIR).

The survey found 90% of organizations are still using fax machines and 39% are still using pagers. Additionally, nearly 40% of healthcare professionals say that it is difficult to communicate with care team members, contributing to bottlenecks at various touchpoints when moving patients through the healthcare system.

The majority of healthcare organizations — 52% — experience communication disconnects that impact patients daily or multiple times a week. It is also worth noting that non-clinical staff greatly underestimate the frequency of communication disconnects that impact patients. Clinical staff members were nearly three times more likely than non-clinical staff to say communication disconnects impact patients on a daily basis.

TigerConnect is healthcare´s most widely adopted communication platform — uniquely modernizing care collaboration among doctors, nurses, patients, and care teams. TigerConnect is the only solution that combines a consumer-like user experience for text, video, and voice communication with serious security, privacy, and clinical workflow requirements that today´s healthcare organizations demand. TigerConnect accelerates productivity, reduces costs, and improves patient outcomes.