ThousandEyes provides insights and analysis from customer perspective

ThousandEyes, the company that empowers businesses with Network Intelligence, has announced RingCentral, a provider of global enterprise cloud communications and collaboration solutions, has selected ThousandEyes as part of its strategic business initiative to enhance digital experiences for its customers, the company said.

Using ThousandEyes´ Network Intelligence platform, RingCentral can improve overall service quality, enabling a superior communications experience for customers.

With business customers in more than 80 countries, RingCentral´s industry-leading cloud communications solution allows customers to unify voice, video meetings, team messaging and integrated contact center capabilities in a single platform.

RingCentral is leveraging ThousandEyes´ ability to proactively measure performance characteristics of each component of its comprehensive cloud communications offering, like SIP response times, API availability, anycast routing, network latency, jitter and packet loss. This includes tests against their cloud services delivered provisioning portal, soft phone APIs, Session Border Controller availability and response times among other tests.

ThousandEyes empowers businesses to see, understand and improve connected experiences everywhere. The ThousandEyes cloud platform offers unmatched vantage points throughout the global Internet and provides immediate visibility into experience for every user and application over any network, so companies can deliver superior digital experiences, modernize their enterprise WAN and successfully migrate to the cloud. For more information, visit www.ThousandEyes.com or follow on Twitter at @ThousandEyes.