Synergem Technologies, Inc has completed the implementation of Teton County, Montana´s NG9-1-1-ready call-taking platform, the company said.
NG9-1-1 solutions are designed to provide access to emergency services from all connected communication sources including text and multimedia.
Underpinning the new call-taking platform is Synergem´s Evolution911â¢ software solution. This system delivers enhanced functionality, such as allowing call-takers to use call back numbers while protecting the caller´s anonymity as well as a number of new call handling options for the 911 staff.
Additionally, Evolution911â¢ has a sophisticated management information system which serves up to the call-taker additional data related to that number. These critical system attributes help to prepare dispatchers and first-responders with knowledge they may need to better handle the emergency.
Evolution911â¢ is also designed to safeguard against system failure by continuously running redundant components in parallel to the front-end Public Safety Answering Point (PSAP) system. This configuration prevents call interruption in the event any component in the system becomes overloaded or fails.
Synergem Technologies provides Next Generation 9-1-1 solutions for public-safety. Since its inception nearly two decades ago, Synergem has transformed from being a systems integrator to a provider of its own advanced technology built to NENA standards. Network capabilities and connecting solutions provided range from implementing end-to-end platforms and systems to delivering enhanced functionality with smarter call routing and prioritization, and offering secure delivery of multimedia communications including text, image, voice and video.
Evolution 9-1-1â¢ is a feature-rich NG9-1-1 call-taking experience that fully employs the capabilities of an i3-compliant ESInet, regardless of provider. Built to comply with relevant NENA standards, the solution delivers native support for multimedia calls and comes text to 9-1-1 ready.