Teton County, Synergem Technologies to expand call-taking functionality

Synergem Technologies, Inc has completed the implementation of Teton County, Montana´s NG9-1-1-ready call-taking platform, the company said.

NG9-1-1 solutions are designed to provide access to emergency services from all connected communication sources including text and multimedia.

Underpinning the new call-taking platform is Synergem´s Evolution911â„¢ software solution. This system delivers enhanced functionality, such as allowing call-takers to use call back numbers while protecting the caller´s anonymity as well as a number of new call handling options for the 911 staff.

Additionally, Evolution911â„¢ has a sophisticated management information system which serves up to the call-taker additional data related to that number. These critical system attributes help to prepare dispatchers and first-responders with knowledge they may need to better handle the emergency.

Evolution911â„¢ is also designed to safeguard against system failure by continuously running redundant components in parallel to the front-end Public Safety Answering Point (PSAP) system. This configuration prevents call interruption in the event any component in the system becomes overloaded or fails.

Synergem Technologies provides Next Generation 9-1-1 solutions for public-safety. Since its inception nearly two decades ago, Synergem has transformed from being a systems integrator to a provider of its own advanced technology built to NENA standards. Network capabilities and connecting solutions provided range from implementing end-to-end platforms and systems to delivering enhanced functionality with smarter call routing and prioritization, and offering secure delivery of multimedia communications including text, image, voice and video.

Evolution 9-1-1â„¢ is a feature-rich NG9-1-1 call-taking experience that fully employs the capabilities of an i3-compliant ESInet, regardless of provider. Built to comply with relevant NENA standards, the solution delivers native support for multimedia calls and comes text to 9-1-1 ready.

Teton County, Synergem Technologies to expand call-taking functionality

Synergem Technologies, Inc., a provider of Next Generation 9-1-1 (NG9-1-1) solutions, has completed the implementation of Teton County´s NG9-1-1-ready call-taking platform, the company said.

NG9-1-1 solutions are designed to provide access to emergency services from all connected communication sources including text and multimedia.

Underpinning the new call-taking platform is Synergem´s Evolution911 software solution. This system delivers enhanced functionality, such as allowing call-takers to use call back numbers while protecting the caller´s anonymity as well as a number of new call handling options for the 911 staff.

Additionally, Evolution911â„¢ has a sophisticated management information system which serves up to the call-taker additional data related to that number. These critical system attributes help to prepare dispatchers and first-responders with knowledge they may need to better handle the emergency.

Evolution911â„¢ is unique from other solutions in that it is designed to also safeguard against system failure. Built using IP architecture, the platform continuously runs redundant components in parallel to the front-end Public Safety Answering Point (PSAP) system. This configuration prevents call interruption in the event any component in the system becomes overloaded or fails.

Synergem Technologies, Inc., based out of North Carolina, places a premium on providing not only the technology needed to migrate to NG9-1-1, but comprehensive, ongoing training and support.

Evolution 9-1-1 is a feature-rich NG9-1-1 call-taking experience that fully employs the capabilities of an i3-compliant ESInet, regardless of provider. Built to comply with relevant NENA standards, the solution delivers native support for multimedia calls and comes text to 9-1-1 ready.