Temasys Communications has announced that Appian has integrated with the Temasys Skylink technology, enabling real-time communications, including chat and co-browsing, in Appian´s new Intelligent Contact Center (ICC) Platform, the company said.
Temasys Skylink APIs will be compatible with the Appian Intelligent Contact Center Platform, making it easy for Appian customers to add real-time communication to their applications, including chat, voice, video and co-browsing. These integrations enable users to visit a website, begin a chat session that seamlessly escalates to a voice call and extend to co-browsing — all without changing apps or establishing a new connection.
Temasys Communications is a provider of real-time communication technology. Temasys develops the Skylink WebRTC Platform. It provides a secure, reliable and scalable infrastructure that makes it easy for iOS, Android and Web developers to embed live video, voice, text chat, file transfer, screen sharing and more into applications and websites.
Appian provides a low-code software development platform that enables organizations to rapidly develop powerful and unique applications. The applications created on Appian´s platform help companies drive digital transformation and competitive differentiation. For more information, visit www.appian.com.