TELUS International, a provider of customer experience (CX) and digital IT solutions for global and disruptive brands, has announced the launch of Work Anywhere – a holistic customer support solution that enables companies to connect with their customers easily and securely via a highly engaged, remote workforce and the latest cloud-based CX technology, the company said.
As part of TELUS International´s existing Cloud Contact Center portfolio, Work Anywhere is designed for rapid deployment within days through a pure-cloud, omnichannel platform. Its customizable format enables businesses to include a remote virtual desktop interface and / or a full suite of add-on solutions and industry expertise such as remote workforce management and online coaching capabilities, as well as a streamlined, 125-minute digital recruitment process from application to training, which seamlessly accesses a global, multilingual talent pool suitable for work-at-home CX positions.
Work Anywhere is backed by partnerships with technology leaders, itopia, a cloud-native automation and orchestration solution enabling Desktop as a Service (DaaS) on Google Cloud, and Thrio, the first and only AI-powered Contact Center as a Service (CCaaS) solution. To complement its work-at-home capabilities, TELUS International offers a range of digital support solutions via automation (RPA), self-service (Bots) and other AI agent-assist programs including content moderation.
TELUS International focuses on the value of human connection to design, build and deliver high-tech, high-touch customer experiences powered by next-gen digital solutions. With almost 50,000 team members as well as delivery centers across North and Central America, Europe and Asia, TELUS International empowers customer experience innovation through digital enablement, spirited teamwork, agile thinking, and a caring culture that puts customers first. Learn more at: telusinternational.com.