TELUS International Launches Digital-Enablement Arm

TELUS International, a provider of customer experience (CX) and digital solutions for global and disruptive brands, has announced the formal launch of TELUS International Digital Solutions following its purchase of the remaining 35 percent stake in Xavient Digital (the initial 65 percent investment was made in February 2018), the company said.

Now fully integrated and aligned under the TELUS International Digital Solutions brand, the new business unit encompasses digital solutions engineers, developers and technologists, and iLabs – the company´s investment in R&D where innovators, researchers and visionaries collaborate to explore emerging tech in order to reimagine, develop and test digital CX solutions for clients.

TELUS International has also gained incremental managed hybrid IT solutions and cloud assets to complement its fulsome suite of CX offerings that include omnichannel, TELUS Cloud Contact Center (TC3), TELUS International Work Anywhere, analytics solutions, and multilingual customer support in more than 50 languages.

TELUS International focuses on the value of human connection to design, build and deliver high-tech, high-touch customer experiences powered by next-gen digital solutions. With almost 50,000 team members and delivery centers across North and Central America, Europe and Asia, TELUS International empowers customer experience innovation through digital enablement, spirited teamwork, agile thinking, and a caring culture that puts customers first. The company serves clients in over 50 languages. Learn more at: telusinternational.com