TeleTech Holdings, Inc. (NASDAQ: TTEC) said that Everest Group has positioned the company as a leader in the contact center outsourcing (CCO) — service provider landscape with PEAK Matrix Assessment 2015.
The Everest Group PEAK Matrix report examined the global CCO service provider landscape and its impact on the CCO market. It focused on service provider positioning in the CCO market, changing market dynamics, and assessment of service provider delivery capabilities. Everest Group has estimated that the global CCO market grew at approximately 5 percent in 2014 to reach USD70-USD75 billion.
TeleTech was positioned as a Leader in the report because of its high market success and substantial capabilities within the assessment dimensions. The report cited TeleTech as having an established presence across most major geographies and a well-distributed presence across industries with the company being among the top-five players in the healthcare space. Everest Group also highlighted TeleTech´s significant investments to expand its global footprint over the last few years by opening six new centers and acquiring three more in 2014, taking its count of global offices to 59.
TeleTech is a leading global provider of customer experience, engagement and growth solutions. Founded in 1982, the company helps its clients acquire, retain and grow profitable customer relationships.