TeleSign, the world´s first end-to-end communications platform as a service (CPaaS), has announced expanded global coverage for Two-Way SMS through its SMS Verify and SMS APIs, the company said.
TeleSign Two-Way SMS enables businesses to send and receive text messages from customers in 84 countries around the globe in order to provide support and engage them in the most ubiquitous method available.
With its global reach and ubiquity, SMS remains one of the best methods for businesses to communicate with users today. Ninety percent of SMS messages are read within three minutes and 98 percent of all SMS messages are ultimately read, versus just 20 percent of emailsi. Two-Way SMS from TeleSign serves as an effective touch point throughout the entire customer lifecycle and provides an optimal “human-touch” experience. Businesses create customer conversations through an open line of communication, send timely information and get responses instantly. This ultimately leads to higher customer conversion and retention rates and a superior customer journey overall.
TeleSign is a communications platform as a service (CPaaS) company, founded on security. Since 2005, TeleSign has been a trusted partner to 20 of the top 25 global websites and mobile applications, helping secure billions of end-user accounts.