Teleperformance was honoured with the 2017 Asia-Pacific Contact Center Outsourcing Service Provider of the Year Award at the annual Frost & Sullivan Asia-Pacific ICT Awards, the company said.
Teleperformance specializes in delivering superior omnichannel customer experience designed around people interactions. The company´s commitment to customer value is exemplified by its technology expertise, process excellence, global footprint, and capability to customize for local markets.
The recipients of the annual Frost & Sullivan Asia-Pacific ICT Awards were identified based on an in-depth research conducted by Frost & Sullivan´s analysts. The award categories offered each year are carefully reviewed and evaluated to reflect the current market landscape and include new emerging trends. The shortlisted companies were evaluated on a variety of actual market performance indicators which include revenue growth; market share and growth in market share; leadership in product innovation; marketing strategy and business development strategy.
Frost & Sullivan, the Growth Partnership company, works in collaboration with clients to leverage visionary innovation that addresses the global challenges and related growth opportunities that will make or break today´s market participants.