Telekom Serbia transforms customer experience using Avaya

Telekom Serbia, the country´s communications company, has transformed its customer experience for more than seven million subscribers, after working with Avaya on a four-year strategic plan to integrate different communications touchpoints, the company said.

The operator announced it has doubled its attainment of SLAs on mobile services with almost zero abandoned calls after leveraging Avaya´s contact center solutions and expertise.

Avaya is an American multinational technology company headquartered in Santa Clara, California which specializes in Internet telephony, wireless data communications and customer relationship management software.