Telefónica Deutschland chooses Netcracker solution for digital transformation

Netcracker Technology has announced that Telefónica Deutschland has selected Netcracker´s next-generation BSS platform as part of its large-scale, companywide digital transformation program, the company said.

This initiative will enable the telecommunications provider to evolve its digital customer and business enablement layers, incorporating the latest digital technologies in order to optimize core processes and deliver a more holistic, personalized and digital experience for business and residential customers.

Telefónica Deutschland delivers a range of integrated communications services to nearly 50 million subscribers across the country through O2 and other brands. Along with its parent company, Telefónica Deutschland is undergoing a large-scale digitalization program in order to keep pace with its customers´ increasingly digital expectations.

As part of its digital transformation initiative, Telefónica Deutschland selected Netcracker´s comprehensive product suite, which will enable the company to deliver personalized, contextual experiences across all channels to its customers, giving them real-time access to all its offerings. With a cloud-native, single, convergent architecture, the Netcracker solution will help Telefónica Deutschland reduce time-to-market for digital services while standardizing procedures for digital customer engagement.

Netcracker Technology, a wholly owned subsidiary of NEC Corporation, is a forward-looking software company, offering mission-critical solutions to service providers around the globe. Our comprehensive portfolio of software solutions and professional services enables large-scale digital transformations, unlocking the opportunities of the cloud, virtualization and the changing mobile ecosystem. With an unbroken service delivery track record of more than 20 years, our unique combination of technology, people and expertise helps companies transform their networks and enable better experiences for their customers.