Teladoc, Accolade to help clients, members get maximum value from benefits

Teladoc, Inc. (NYSE: TDOC) has formed an alliance with Accolade, an on-demand healthcare concierge for employers, health plans and health systems, the company said.

Together the companies will help members better navigate their health care benefit options and maximize the value of their telehealth benefits, contributing to a more efficient and positive health care experience. Available currently to several shared clients, the combined offering has proven to significantly increase Teladoc utilization.

The complexity of the healthcare system creates challenges for individuals as they seek to make the best care decisions and maximize benefits options for themselves and their family members. Compounding that is the fact that people often make healthcare decisions at the point of need — when they may be anxious, sick or overwhelmed. Accolade and Teladoc combine one-on-one personal interactions with easy-to-use, innovative technology to help members understand their options and receive the right care at the right time and in the right setting.

Accolade facilitates engagement with Teladoc services in a variety of ways. When assisting a member, the individual´s dedicated Accolade Health Assistant, guided by the Accolade Maya intelligence engine, will inform them of their Teladoc benefit in their employer plan. From there, the Accolade platform and Health Assistant work together to assist them in using the solution in the most appropriate way for their specific care need and lifestyle. There is also seamless integration with all elements of the solution, including the mobile application, provider search tool, member portal and customer analytics portal.

Teladoc provides telehealth services, bringing the virtual care visit into the mainstream of today´s health care ecosystem. Serving some 7,500 clients — including health plans, health systems, employers and other organizations — more than 17.5m members can use phone, mobile devices and secure online video to connect within minutes to Teladoc´s network of more than 3,100 board-certified, state-licensed physicians and behavioral health specialists, 24/7.