TEKsystems' Report Reveals Obstacles to Digital Transformation

TEKsystems®, a provider of IT services that address the pressing strategy, implementation and talent needs for more than 80% of the Fortune 500, has released data compiled prior to the COVID-19 pandemic that sheds light on the cultural and workforce-related challenges companies face when implementing digital transformation initiatives, the company said.

For many organizations, digital initiatives in the pipeline became swift realities over the past several weeks. New ways of working today have heightened companies´ reliance on digital platforms and have accelerated how they activate and deploy these technologies. companies have had to pivot how employees work and collaborate in a widespread remote working environment. Now more than ever, understanding digital platforms and change management capabilities–the true drivers of digital transformation–is critical to thrive and sustain business continuity.

The report, which is based on the results of a TEKsystems survey conducted in late 2019 of more than 500 technology and business decision-makers, reveals three key recommendations for digital transformation:

Align expectations: Break down organizational silos. Organizations that fail to align expectations will be slow to scale and respond in crisis. Secure consensus and conviction among senior leaders regarding digital transformation goals.

Reimagine your digital workforce: Identify the skills and expertise required to execute digital transformation efforts, determine how workforce models should align to digital business, and define what´s needed to work in a remote environment. That includes how leaders onboard and train virtual teams. It also includes the expertise to deploy digital platforms that enable remote work.

Don´t underestimate organizational change efforts: Cultivate a culture that embraces change and agility. companies that develop a culture that embraces agility and executes sound change management principles can reduce risk and ensure business continuity in the event of a large-scale market disruption.

The TEKsystems report found that many digital leaders believe that the technical talent needed in the new decade simply doesn´t exist, or at least not in the volume that the enterprise needs in order to drive digital initiatives forward.

Nine out of 10 organizations believe they need at least some new types of talent. Two out of five companies don´t believe they have the expertise to succeed with their digital transformation initiatives

The biggest challenge to digital transformation was a complexity of current environment/siloed mindset and behavior (39%). Competing tech priorities came in second as the largest issue (32%).

Other key findings include:

One in three digital leaders invest more than USD 10 million a year on the digital technologies that enable digital transformation initiatives.

Improving customer experience and engagement is the top (72%) goal fueling digital transformation efforts, scoring higher than reducing operational inefficiency (48%), and replacing/upgrading legacy IT systems (47%).
The full report, complete with additional findings, expert recommendations and advice for achieving digital transformation, is available in an interactive, online experience on TEKsystems.com.

TEKsystems conducted an online survey in November to December 2019 with 510 technology and business decision-makers. Respondents included members of the C-suite, company executives, vice presidents, directors and managers who have final decision-making authority and/or influence on their organization´s digital transformation efforts. The sample includes a balance of decision-makers in enterprise IT and line-of-business functions across a broad spectrum of industries.