Talkdesk®, Inc., the cloud contact center for innovative enterprises, has announced TAP Air Portugal, selected Talkdesk as its contact center solution, the company said.
Portugal´s airline and one of the world´s top 10 fastest growing airlines with more than 16 million passengers in 2019, TAP replaced an inflexible and unreliable on-premises system with Talkdesk Enterprise Cloud Contact Center in one contact center for more than 200 agents.
Due to social distancing requirements brought on by the coronavirus pandemic, TAP chose Talkdesk for its ability to deploy quickly and move agents to work from home. Throughout 2020, TAP will implement Talkdesk in all three of its contact centers for a workforce of nearly 500 agents.
As a Star Alliance member and one of Europe´s most awarded airlines, TAP´s network extends to 89 destinations in 34 countries worldwide with more than 2,500 weekly flights. Providing stellar client service to its broad customer base before, during and after a flight is critical and largely dependent on how the airline interacts with its customers on a personal level.
Talkdesk® is the cloud contact center for the customer-obsessed. Combining enterprise performance with consumer simplicity, Talkdesk easily adapts to the evolving needs of support and sales teams and their end-customers, resulting in higher customer satisfaction, productivity and cost savings. Over 1,800 innovative companies around the world, including IBM, Acxiom, 2U, Trivago and Peloton, rely on Talkdesk to make customer experience their competitive advantage. Learn more and request a demo at www.talkdesk.com.