TalkingTech sai it has acquired 50 percent of Webtools, a digital software development and consultancy company based in Christchurch, New Zealand.
The partnership means that TalkingTech can further develop and offer first-to-market omni-channel payment and self-service solutions in three key areas: voice, SMS and web portal technologies and systems.
TalkingTech designs customer-centric, personalised payments and collections processes and capabilities that form a key part of customer engagement strategies for leading global names in the telecoms, financial services and utilities sectors.
TalkingTech is a global leader in customer engagement and payment technology solutions for some of the world´s largest utilities, telecommunications and financial services organisations.
Founded in 1986 and with deep expertise in the areas of customer engagement, payments and collections, TalkingTech is owned by TalkingTech Holdings headquartered in New Zealand and has offices across EMEA and Australasia and in the US. TalkingTech helps organisations such as EDF Energy and Vodafone to improve overall customer satisfaction and increase revenues by making it easy for their end customers to pay their bills promptly.
Webtools is a Christchurch-based software development company with large clients across New Zealand and Australia. It was formed in 2014 and specializes in cloud-based software programmes for companies including GDF Suez, Meridian Energy, and AGL.