Talkdesk®, Inc., the cloud contact center for innovative enterprises, has released Talkdesk Business Transformation Services, to guide companies through contact center transformations that provide an easy and seamless transition from on-premises platforms to modern cloud solutions, the company said.
Business Transformation Services introduces a new and innovative operating model that merges Talkdesk´s industry-leading people, process, technology and expertise within a customer success outcome methodology under the leadership of Chief Customer Officer, Chad Gaydos. Talkdesk Business Transformation Services focuses on the successful management of customer experience (CX) services with a concentration on delivering efficient, easy and effective cloud implementation with a unique, white-glove approach.
The Talkdesk Business Transformation Services methodology focuses on three components of CX:
Strategy: An actionable business plan and well-defined strategy is the foundation for a successful contact center digital transformation. Talkdesk CX Strategy Consultants partner with companies to define their specific business needs and ideal future state, translating it into an actionable plan that presents a compelling business case complete with recommendations and an investment analysis.
Enablement: The next step in the business transformation journey is to enable the people, processes and technologies to realize a best-in-class customer experience. This ranges from business consulting services that provide contact center and CX thought leadership and best practices, to Talkdesk´s proven implementation methodology delivered by its certified Professional Services teams including partners in Talkdesk´s Strategic Partner Program.
Success: Talkdesk provides a variety of services to support and enable companies to unlock and realize the value of contact center business transformation. From technical account management, proactive network monitoring and premium support, to education and advisory services, Talkdesk is committed to supporting companies in measuring, managing and realizing the value of best-in-class CX.
The announcement of Business Transformation Services continues a program by Talkdesk to disrupt the contact center industry with 20 product introductions to start 2020. Talkdesk built its reputation as an industry disruptor through an unrivaled pace of innovation with more than 600 features to the market over the past 18 months.
Talkdesk Enterprise Cloud Contact Center empowers companies to make customer experience their competitive advantage. With enterprise-class performance and consumer-like ease of use, Talkdesk easily adapts to the evolving needs of sales and support teams and their end-customers, resulting in increased customer satisfaction, productivity and cost savings. Over 1,800 innovative enterprises around the world, including IBM, Acxiom, 2U, Trivago and Peloton, rely on Talkdesk to power their customer interactions. Learn more and request a demo at www.talkdesk.com.