Talkdesk Offers Business Continuity Solutions

Talkdesk®, Inc., the cloud contact center for innovative enterprises, has announced new offers to enable a swift, seamless and secure transition to Talkdesk cloud contact center solutions, the company said.

The Talkdesk Business Continuity™ program consists of three solutions designed to enable new and changing business needs as a result of the coronavirus (COVID-19) outbreak. Talkdesk Now offers enterprises the industry´s fastest route to agents working from home, with the adaptability and flexibility of easy-to-use cloud contact center solutions, in as little as 24 hours.

Talkdesk Boost, which moves contact centers to the cloud within 15 days, and Talkdesk Mobile Agent which converts any mobile device into a complete customer support tool, are free for three months when companies sign up before May 1, 2020.

Given the rapidly changing economic climate and business environment brought on by the coronavirus (COVID-19) outbreak, customer needs and contact center volumes are shifting quickly and drastically. An estimated 80% of contact center seats are tethered to aging, obsolete and inflexible on-premises platforms.

With traditional on-premises contact centers, software and hardware are fixed on-site in a physical location and agents must be present in central locations to access the tools they need to support customers. The inflexible and unscalable architecture of on-premises contact centers leaves businesses vulnerable in times of crisis when agents need the ability to work remotely and customer inquiries are high.

Agility in business, specifically customer service, is more important than ever. For brands to successfully navigate the COVID-19 crisis, contact centers must be equipped with tools & technology that enable agents to work remotely in order to maintain customer service business continuity. The Talkdesk Business Continuity program allows companies to quickly move their rigid on-premises contact centers to the cloud in as little as 24 hours — ensuring the safety of their agents and reassuring customers.

Talkdesk Now™ ensures business continuity by providing contact centers the tools to quickly and easily shift agents to a 100% remote workforce. With Talkdesk Now, businesses can deploy a cloud contact center solution in as little as 24 hours. With an intuitive user interface, agents can serve customers immediately and become certified experts through Talkdesk Academy in just 2 hours.

Talkdesk Mobile Agent™ offers contact centers an alternative to the typical work-from-home hardware, including laptops and headsets, which present a financial and logistical challenge during a crisis. Talkdesk Mobile Agent converts any mobile device into a fully functional, customer service & support instrument, enabling agents to engage with customers at any time, from anywhere. Easy-to-use and fully integrated with the Talkdesk platform, Mobile Agent is available free with every Talkdesk license for three months.

Talkdesk Boost™ enables enterprises to transition a contact center to the Talkdesk cloud within 15 days by augmenting existing on-premises systems with modern, intelligent cloud contact center applications. With Talkdesk Boost, companies may retain on-premises components while quickly shifting agents to work from home. Talkdesk Boost provides companies the best of both worlds; the wealth of benefits that come with digital transformation — efficiency, agility, cost savings, ongoing innovation and better customer experience — in a risk-free cloud deployment that extends their legacy ACD investments.

The ability to adapt to changing market environments is the cornerstone of Talkdesk cloud contact center solutions. Talkdesk customers regularly leverage cloud agility to meet call volume fluctuations of seasonal customer service, adding agents as needed including remote representatives. The Talkdesk Business Continuity program enables companies to accelerate support for a remote, work-from-home contact center staff in response to the COVID-19 outbreak. In emergency scenarios such as a natural disaster or virus outbreak, companies need a business continuity plan to accommodate staff while maintaining a high level of customer support. Talkdesk Business Continuity expedites the transition process from on-premises to cloud contact center solutions.

Talkdesk® is the cloud contact center for the customer-obsessed. Combining enterprise performance with consumer simplicity, Talkdesk easily adapts to the evolving needs of support and sales teams and their end-customers, resulting in higher customer satisfaction, productivity and cost savings. Over 1,800 innovative companies around the world, including IBM, Acxiom, 2U, Trivago and Peloton, rely on Talkdesk to make customer experience their competitive advantage. Learn more and request a demo at www.talkdesk.com.