Talkdesk Named Leader for Cloud-Contact-as-a-Service Providers

Talkdesk®, Inc., the cloud contact center for innovative enterprises, has announced it is a provider of The Forrester Wave™: Contact-Center-as-a-Service (CCaaS) Providers, Q3 2020, published by Forrester Research, the company said.

The Forrester Wave is a data-driven evaluation of software, hardware and services markets, used to inform buying decisions. For this report, the Forrester Wave identifies and evaluates the 10 most significant CCaaS providers. Vendors are scored on current offering, strategy and market presence.

Talkdesk receives the highest possible score in 12 criteria including Product Vision, Execution Roadmap, Customer Success, Application Store, Support for Self-Service Capabilities, Omnichannel Agent Desktop, Agent Virtual Assistant, and Breadth of CRM Integration Capabilities.

Talkdesk recently announced USD 143 million in Series C funding, increasing the company´s valuation to more than USD 3 billion. This new round of funding reflects both investor confidence in Talkdesk´s business and the strategic role that superior customer experience plays among top global brands.

Talkdesk® is the cloud contact center solution for innovative enterprises. Combining enterprise performance with consumer simplicity, Talkdesk easily adapts to the evolving needs of support and sales teams and their end-customers, resulting in higher customer satisfaction, productivity and cost savings. Learn more and request a demo at www.talkdesk.com.