Talkdesk said it has launched Talkdesk Live, the first reporting experience to be built on top of Talkdesk´s new predictive insights platform.
In addition to providing customers with real-time call center insights, Talkdesk Live also makes it easy to monitor and maintain KPIs for both sales and service teams.
Talkdesk Live gives companies even deeper visibility into the metrics that matter most to them. Optimized for both sales and service teams, Talkdesk Live enables companies to leverage data to improve their customer communication strategies. Talkdesk Live´s drill-down graphics provide both big-picture insights as well as granular details to help teams understand the factors that drive their call center´s performance.
Designed to provide a personalized reporting experience, Talkdesk Live allows call center managers to select which metrics are displayed on their dashboards. Managers can set thresholds for their metrics and get alerted when performance begins to trend off target. Metrics can be customized by ring group, graph type, timespan and other parameters. Data visualizations have been designed to display beautifully on large screens so teams are empowered to proactively take steps to maintain service levels.
Talkdesk is next-generation cloud-based call center software that helps you connect more effectively with your customers. The easy-to-use interface offers robust functionality with advanced features, comprehensive reporting and seamless integrations with 25+ business tools to empower sales and service teams to have personalized, real-time conversations with customers.