Talkdesk Enhances Outbound Dialer Suite

Talkdesk®, Inc., the cloud contact center for innovative enterprises, has announced three new capabilities to its cutting-edge, AI-infused Outbound Dialer™ suite, the company said.

The new Predictive Dialer™, new Proactive Notifications™ and enhanced Salesforce Dialer integration offers Talkdesk customers new capabilities for organizations to proactively connect with current and prospective customers in an efficient and compliant manner.

Talkdesk has designed its next-generation Outbound Dialer capabilities with the same “enterprise-power, consumer simplicity” methodology used in developing all of its apps, enabling rapid and easy setup and management of outbound campaigns by non-technical business users.

Predictive Dialing, typically most suitable for B2C outbound calling scenarios, can increase the number of live outbound connections an agent makes by 200-300% or more outbound calls per agent per hour. Rather than encountering typical roadblocks such as unanswered calls, voicemails or busy signals, agents are connected directly with customers and prospects which greatly increases success rate.

With AI-driven algorithms, powered by Talkdesk iQ™ to manage dial pace and times to coincide with customer availability windows, Talkdesk Predictive Dialing enables outbound agents to maintain peak productivity rates.

Talkdesk Enterprise Cloud Contact Center empowers companies to make customer experience their competitive advantage. With enterprise-class performance and consumer-like ease of use, Talkdesk easily adapts to the evolving needs of sales and support teams and their end-customers, resulting in increased customer satisfaction, productivity and cost savings. Learn more and request a demo at www.talkdesk.com.