Talkdesk®, Inc., the cloud contact center for innovative enterprises, has announced the addition of a new chief customer officer (CCO) position to its c-suite, the company said.
Talkdesk CCO Chad Gaydos is the company´s first senior executive focused on creating and nurturing a corporate culture devoted to customer experience at every level.
In this position, Gaydos is responsible for the strategy and execution for customer experience and engagement journey with Talkdesk. He will report directly to Tiago Paiva, Talkdesk chief executive officer (CEO), and serve alongside the broader Talkdesk executive board to design new programs and systems to improve customer relationships, retention, expansion, support, services and overall satisfaction.
Gaydos joins Talkdesk with more than two decades of executive leadership at Skillsoft, the world´s largest corporate learning software provider, and SAP, the largest global enterprise application software company.
Talkdesk Enterprise Cloud Contact Center empowers companies to make customer experience their competitive advantage. With enterprise-class performance and consumer-like ease of use, Talkdesk easily adapts to the evolving needs of sales and support teams and their end-customers, resulting in increased customer satisfaction, productivity and cost savings. Learn more and request a demo at www.talkdesk.com.