J.D. Power has announced that T-Mobile (NASDAQ: TMUS) topped the list of the 2018 J.D. Power US Wireless Purchase Experience Study–Volume 2 for full-service providers, the company said.
T-Mobile ranked highest in nearly every category in the full-service study, including cost of service, offerings and promotions, phone sales representative, website and facility.
The 2018 J.D. Power US Wireless Purchase Experience Study–Volume 2 assesses wireless providers through different purchasing factors, measuring everything from knowledge and courtesy of in-store and phone reps, to website appearance, ease of navigation and cost of service. In the study, T-Mobile ranked highest in overall satisfaction at 854 (on a 1,000-point scale) — 16 points above average.
As America´s Un-carrier, T-Mobile US is redefining the way consumers and businesses buy wireless services through product and service innovation. Based in Bellevue, Washington, T-Mobile US provides services through its subsidiaries and operates its flagship brands, T-Mobile and MetroPCS. For more information, visit http://www.t-mobile.com.
J.D. Power is a marketing, consumer intelligence, and data and analytics company that helps its clients measure, understand, and improve the key performance metrics that drive their growth and profitability. J.D. Power´s industry benchmarks, unique data and analytics platform and reputation for independence and credibility has established the company as one of the world´s most well-known and trusted providers of Voice of the Customer insights. Established in 1968, J.D. Power is headquartered in Costa Mesa, California, and has offices in North/South America, Asia Pacific, and Europe. For more information on car reviews and ratings, car insurance, health insurance, cell phone ratings, and more, visit JDPower.com.