SunTel Services has been awarded Platinum Partner status by unified communications and collaboration provider, Avaya, the company said.
Avaya offers four partner levels based on competencies and customer satisfaction. The Platinum medal status, Avaya´s highest level, gives a partner access to an increased level of technical resources at Avaya as well as better pricing and escalation procedures to assist in supporting the customer.
To achieve Platinum status, SunTel invested in continued training and education for its operations, support and sales staff. This standard recognizes SunTel as an Avaya solutions expert across many disciplines-IP telephony, Data Networking, Contact Center, and Video solutions for small to midmarket and enterprise size businesses. Another component to the higher medal status was outstanding customer feedback on SunTel´s competency and service provided, from sales support through installation. Average customer satisfaction scores for SunTel were 4.88 out of 5.0.
SunTel Services has provided complete life cycle services for unified communication services as a Michigan based company since 1986. With more than 1,000 customers and over 2,500 installations, SunTel offers a wide breadth of expertise and product offerings to customers across the automotive, manufacturing, government, healthcare, education, finance, professional services and technology sectors.
With certifications in all critical network services, SunTel offers service programs up to and including management of customer networks. The company holds key partnerships and certifications with industry technology leaders, such as Adtran, APC, Avaya, Blue Coat Systems, Check Point, Citrix, Cisco, Dell, Fortinet, HP, Infoblox, Juniper Networks, Microsoft, Mitel, Polycom, Pulse Secure and VMware.
SunTel serves the global communication system requirements of international companies through offices in Troy, Detroit, Flint, Grand Rapids and Traverse City.