Study Shows 93% of Businesses Have Changed IT Priorities Due to COVID-19

Telstra has published a new white paper identifying the technological challenges and the industry outlook post-COVID-19, the company said.

The research, Business Continuity, Flexible Working and Adaptive Infrastructure: Five Actions for When the Economy Reopens Following COVID-19, gathered data from 120+ business leaders across Asia Pacific, Europe and the United States to provide insights on how to recalibrate IT strategies. The research was conducted together with GlobalData to survey C-suites and IT decision-makers to understand organizations´ responses to the pandemic.

The key insights from the survey showed that the pandemic has:

Accelerated digital transformation and redefined its meaning from its pre-COVID-19 state;

Revealed non-existence of a Business Continuity Plan (BCP) for global events such as pandemics
Led a once in a generation technology shift towards face-to-face collaboration being conducted purely through video conferencing;

Showed that networks underpin technology to support the distributed and nomadic workforce and are crucial to ensuring a great user experience.

Nearly one in ten enterprises did not have a BCP pre-COVID-19. Of those organizations that did have a BCP in place, almost a third (29%) did not have plans in place to respond to an unexpected global event such as a pandemic. In the United States, only 14% – the lowest among the regions – claimed to have a full BCP, which included major events and pandemics, in place.

The results point to the need for businesses to not only dramatically widen the scope of BCP, but to also rely on more data tools to discover the hidden relationships between data sets, identify more vulnerabilities and consider ways to generate a risk score on a more formal and regular basis.

Video conferencing and cloud-based contact center solutions are some of the most transformative technologies to the enterprise. Video is the new voice in collaboration. 98% of respondents believe there will be an increased reliance on video conferencing to replace face-to-face meetings post-COVID-19 recovery.

Telstra is a telecommunications and technology company with a proudly Australian heritage and a longstanding, growing international business. For more information, visit