Study reveals need for human-centered design in era of healthcare consumerism

Vocera Communications, Inc. (NYSE:VCRA), a recognized provider of clinical communication and workflow solutions, has announced the company´s thought leadership and research collaborative, the Experience Innovation Network, has released the findings of its latest study, the company said.

The research report, Co-Architecting Healthcare Transformation: How Health Systems Put Patients and Families at the Forefront of Design, examines how healthcare organizations engage patients and their families as leaders in innovation design for the future of caring.

As healthcare enters a new era of consumerism, more hospitals and health systems are embracing principles of human-centered care and partnering in unique ways with patients and families to identify areas for improvement. Though most health systems receive patient feedback in the form of surveys and advisory councils, an elite few engage patients and families as true co-architects and leaders of transformation.

Only one in five research participants reported their health system always includes patients-families as partners in strategic improvement decisions. Budgets may impact these partnerships because 25% of health system respondents reported they have no money allocated to engage patients and families in improvement initiatives. Organizational infrastructure may also influence levels of engagement. Among the patients and family members surveyed for this study, 15% said they have served on a healthcare organization´s board of directors or board committee.

The Vocera research reveals many variations in how clinics, hospitals and health systems integrate patient and family voice, influence and advocacy into transformation efforts. More than 150 health system leaders, patients and family members in the US and Canada participated in a survey or in-depth interview, sharing their experiences with advisory councils and other engagement programs.

The mission of Vocera Communications, Inc. is to simplify and improve the lives of healthcare professionals and patients, while enabling hospitals to enhance quality of care and operational efficiency. Learn more at, and follow @VoceraComm on Twitter.