A new study published in the June issue of Mayo Clinic Proceedings suggests that patients who used Doctor On Demand´s video-based telemedicine visits appreciate their relationships with the physician and overall user experience, including access and convenience, the company said.
Further, this study found that the majority of patients who interacted with 5-star rated physicians commented favorably and most frequently on the interpersonal connection and relationship-building aspects of virtual visits, and valued “building rapport” with their physician. These unexpected findings suggest positive behaviors that cultivate virtual relationships between physicians and patients, and enhance the perceived value of virtual health encounters.
The focus of the study was to establish criteria required to build and preserve safe, high-value, effective and compassionate virtual care delivery. The study performs a qualitative analysis of patient feedback on interpersonal skills displayed by the treating physician following video visits. To access Doctor On Demand, download the app or visit www.doctorondemand.com.