UJET Inc., a provider of cloud contact center solutions, and Calabrio, the customer experience intelligence company, has announced a strategic and technology partnership enabling support teams to quickly deploy a cloud contact center that delivers efficient, empathetic and consistent customer experiences across every channel, the company said.
Combining UJET´s modern customer support with Calabrio´s workforce and customer engagement solutions, the integration offers the cloud platform that the industry has been waiting for–one that is cloud-native, digital-first, and human-centric.
A deep cloud-to-cloud integration between the platforms addresses the need, accelerated by the pandemic, for contact centers to rapidly deploy, modernize and decentralize customer support operations.
Connected data streams and out-of-the-box access to the full suite of UJET and Calabrio ONE–including Workforce Management (WFM), Quality Management (QM), Analytics and Advanced Reporting–gives support teams the workflows, features and reporting intelligence needed to turn real-time and historical customer and workforce data into actionable plans to better engage agents and customers.
UJET and Calabrio are transforming what modern customer support can be and are at the forefront of their respective categories. UJET was named a Cool Vendor in Gartner´s 2019 Cool Vendors in CRM Customer Service and Support report and was recently recognized by G2 as one of the Top 100 Highest Satisfaction Products of 2020.
UJET empowers support organizations to create intelligent workflows, make data actionable, and create a modern business model where organizations have the tools and technology they need to create an immersive, engaging, and one-of-a-kind experience for their customers. Learn more at www.getujet.com.
Calabrio is the customer experience intelligence company that empowers organizations to enrich human interactions. Through AI-driven analytics, Calabrio uncovers customer behavior and sentiment and derives compelling insights from the contact center. Find more at calabrio.com