Stein Mart Expands Partnership with Inference Solutions

Inference Solutions, a global provider of Intelligent Virtual Agents (IVAs), has announced that Stein Mart is using the Inference platform to enable its Buy Online, Pickup In Store (BOPIS) experience, the company said.

The national retailer expects about 15 percent of its online orders to shift to in-store pickup.

Headquartered in Florida, Stein Mart offers current season fashion apparel, shoes, accessories and home fashions at prices competitive with off-price retail chains. In early 2019, the retailer launched an initiative to expand its fulfillment channels to include BOPIS−a differentiator that has become increasingly important to retail consumers, said Maurice Louwerse, Director of IT Technical Services at Stein Mart. While some retailers provide BOPIS via merchandise lockers where customers can claim their orders without interacting with store associates, Stein Mart favored a different strategy.

Louwerse and his team envisioned a “smart button” that BOPIS customers could push when arriving in store to trigger an overhead page, alerting store associates to welcome the customer and ensure a delightful pickup.

Inference Solutions is a global provider of Intelligent Virtual Agents that enables businesses to leverage the latest conversational AI with unmatched flexibility and breadth of technology choice.