Springfield, Massachusetts real-time analysis center enables proactive incident response

After a multi-year effort to bring additional advanced technology resources to its police force, the City of Springfield, Mass., recently launched its Real-Time Analysis Center with command center software from Motorola Solutions (NYSE:MSI), the company said.

Using advanced software analytics, first responders have a complete operating picture taken from multiple data sources to help them better respond, prevent and limit criminal activity.

Springfield police use Motorola Solutions´ CommandCentral Aware software, which aggregates real-time information from computer-aided dispatch (CAD) systems, emergency alerts and other data sources. Seconds after an emergency is reported and entered into the CAD system, Springfield crime analysts can help coordinate response by confirming the exact location of first responders and providing them with the critical information they need, such as footage from local cameras and alerts of past criminal activity.

Over the four-year period since the city committed to using advanced analytics software, Springfield has seen a 40 percent decline in its crime rate, something officials have attributed to the growing capabilities of the Real Time Analysis Center.

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