Spotzer to employ NewVoiceMedia

NewVoiceMedia, a provider of cloud contact center and inside sales technology that enables businesses to have more successful conversations, is helping Spotzer enhance its contact center operations and global customer service experience with its ContactWorld platform, the company said.

Spotzer is a white-label provider of bespoke digital marketing solutions for large enterprise customers who service small businesses, and has product delivery and service teams across four continents.

The company builds 7,500 websites a month, and speaks to thousands of customers throughout the process. With a strong focus on Net Promoter Score, it is important to Spotzer to have the best possible technology stack to deliver on its key value of “value every customer,” making sure that the customer experience is second to none.

The company selected NewVoiceMedia´s ContactWorld for Service solution for its reliability, ease-of-use, insight into outbound calls through detailed analytics, and the strength of its global platform, including new call routing architecture which optimises contact center management and operations, while ensuring the highest quality customer experience across the world. NewVoiceMedia´s cloud contact center technology also integrates seamlessly with Spotzer´s CRM platform to ensure all customer interactions are tracked and service levels measured.

NewVoiceMedia´s cloud contact center and inside sales platform delivers more successful conversations.

The vendor´s award-winning customer contact platform helps organizations worldwide build a more personal relationship with every customer or prospect. It joins up all communications channels without expensive, disruptive hardware changes and plugs straight into your CRM for full access to hard-won data. With a true cloud environment and proven 99.999% platform availability, NewVoiceMedia ensures complete flexibility, scalability and reliability.

NewVoiceMedia´s 650+ customers include MobileIron, Lumesse, Vax, JustGiving and Canadian Cancer Society. For more information, visit www.newvoicemedia.com.