SpatialBuzz said it is set to move to new UK headquarters, and that is has added four new members of staff.
The announcement comes as SpatialBuzz collected its Frost & Sullivan (F&S) 2015 European Cloud-based Customer Experience Management (CEM) Technology Innovation Award yesterday at the Frost & Sullivan 2015 Awards Dinner in Monaco.
Remaining in Guildford, the new UK office will feature more office space and larger production and testing facilities, while creating new job opportunities. Alongside the new office, four new members will join the team, including a Sales director for Europe, the Middle East and Africa, a new Financial Controller and two new DevOp Engineers. SpatialBuzz now boasts a strong team of employees – and plans to grow by a further 40 percent by the end of 2016.
SpatialBuzz has had much success over the last year, with its unique CEM platform already being used or piloted by many leading Tier 1 mobile network operators across the world, such as TelefÃ³nica Germany. By the end of 2015 the platform will also be deployed for the first time in North America.
SpatialBuzz´s unique CEM platform enables operators to obtain information about the network on a 24/7/365 basis, and was recently recognised by Frost & Sullivan as being “best-in-class.” The SpatialBuzz solution redefines the scope of data communications between operators and customers, bringing down costs for its users and enhancing the overall value proposition: F&S judges it has the potential to be regarded as an industry standard.
The new office in Guildford is the latest in a series of milestones for SpatialBuzz over the last twelve months. In addition to the Frost & Sullivan award win, in the last year SpatialBuzz were also awarded the Telecoms.com CEM accolade for the deployment of its innovative Live Check solution with Telefonica Germany. Since the SpatialBuzz CEM platform deployment, Telefonica Germany has boosted its customer service operations by significantly improving its call resolution times and reducing customer calls.
SpatialBuzz is a customer experience analytics and service monitoring company. Its CEM platform allows operators to maintain a 24/7/365 eye on the customer experience information generated on their network.