Southwest Airlines Co. (NYSE: LUV) and Amadeus IT Group have jointly announced the carrier´s transition to the Amadeus AltÃ©a Passenger Service System (PSS), the airline said.
At 101 airports across nine countries, all Southwest domestic and international flights will be managed through AltÃ©a functionality, giving the carrier more flexibility to improve the customer experience and enhance revenue performance.
The new reservation system brings an array of features designed to allow Southwest to optimize its flight schedule, more easily manage inventory and automate rebookings during flight disruptions, among others.
The company expects the new reservation system to generate approximately USD 500m in incremental annual earnings before interest and taxes by 2020 through added functionality and operational capabilities.
Dallas-based Southwest Airlines (NYSE: LUV) operates a network of 101 destinations in the United States and eight additional countries with more than 3,900 departures a day during peak travel season. Its 54,000 employees serve more than 100 million customers annually.
Amadeus is a provider of advanced technology solutions for the global travel industry. Customer groups include airlines, hotels, rail, and ferry operators, travel agencies and websites, and corporations and travel management companies.
The Amadeus group employs around 15,200 people worldwide, across central sites in Madrid (corporate headquarters), Nice (development) and Erding (operations), as well as over 70 local Amadeus commercial organisations globally with a presence in more than 190 countries.