Solutionreach Offers Free Emergency Messaging to Support COVID-19 Patient Communications

Solutionreach, the provider of patient engagement and innovation for large healthcare organizations, has announced that it is offering free messaging services via its SR Health platform for hospitals, health systems, and large medical groups to facilitate essential provider-patient COVID-19 communications, the company said.

During the week of March 16, Solutionreach delivered more than 50 million messages related to COVID-19, informing patients of special precautions, changes to hours of operation, existing appointment schedules, educational resources, and more.

SR Health´s emergency communication services include:

Broadcast messaging – SR Health can deliver email and text messages to educate and inform patients about the emergency situation. A simple UI tool allows users to create the content and initiate message delivery with a click of a button.

Text-first group messaging – SR Health can be used to reach out to a specific subset of patients via email, SMS, or automated voice. While many organizations have email messaging today, text messages have 90+% visibility from patients.

Two-way text messaging — With SR Health, patients have the ability, from the comfort of their home, to text instead of calling in to the office or call center. Multiple staff members can view and respond to patient text messages. Broadcast and group communications can include a phone number for patients to text for further assistance. Two-way text also provides organizations with additional ways to minimize waiting room and check-in traffic. Patients can check-in via text from their vehicles, and staff can reply with a text when it is time for them to see their provider.

Telehealth integration – SR Health appointment reminders and pre-visit instructions can include links to telemedicine solutions. This allows patients to receive the care they need while maintaining social distancing by not congregating at offices.
In response to the COVID-19 situation, Solutionreach is offering its SR Health emergency communications free to new users for 30 days. Communications can be built and deployed within 48 hours.

SR Health by Solutionreach provides health systems with AI-enabled solutions to engage with patients in ways that have measurable impacts. By allowing providers to stay connected to patients throughout the care journey, healthcare organizations can optimize health and financial outcomes while creating a better patient experience.