SOLARWATT adds NewVoiceMedia for European customer base

NewVoiceMedia, a global provider of cloud contact center and inside sales technology, is helping SOLARWATT GmbH enhance its customer experience and sales performance with its NVM platform, the company said.

SOLARWATT, the Dresden-based manufacturer and supplier of photovoltaic systems, signed an agreement for NewVoiceMedia´s cloud contact center solution to provide a state-of-the-art customer experience, while improving its sales performance, operational efficiencies and team productivity across Germany, Continental Europe and the UK. Following an extensive evaluation, the company chose NewVoiceMedia for its industry-leading CRM integration, flexibility, scalability and rich functionality.

SOLARWATT´s advisors will now benefit from immediate access to a customer´s entire history of interactions and inbound calls that can be dynamically managed and routed, ensuring callers are connected to the most appropriate agent — improving handling time and customer satisfaction. NVM´s routing capabilities can also help increase sales by identifying callers who have previously received a quote and routing them directly to the sales team, or if they are a hot lead, assigning them higher priority in the queue.

NewVoiceMedia is a global provider of cloud contact center and inside sales technology that enables businesses to create exceptional, emotive customer experiences to serve better and sell more.

Founded in 1993 and active worldwide, SOLARWATT GmbH is the German manufacturer of complete photovoltaic systems. The company is the European market provider of glass-glass solar modules and is one of the largest suppliers of electricity storage systems.