Sikorsky introduces customer support improvement initiatives

Lockheed Martin (NYSE: LMT) company Sikorsky has unveiled several initiatives to provide new and enhanced services supporting the company´s customers, the company said.

The initiatives include the opening of a new customer care center based in Trumbull, Connecticut, and manned 24-hours-a-day by a focused, interdisciplinary team of experts working urgent customer needs as well as longer term availability and reliability improvements.

Sikorsky´s Customer Support organization now serves as the homeroom for focused execution of aftermarket processes, leveraging analytics technologies and delivering centralized execution of parts management and technical support services.

Sikorsky also announced that operations will begin this month at its first-ever Forward Stocking Location (FSL) in Stavanger, Norway, located at Aviation Logistics. This facility supports one the largest S­-92® helicopter operating regions in the world. Sikorsky is developing plans to launch additional FSLs in the future.

Sikorsky now has over 20 Customer Support Centers worldwide and is continuing to expand its service capabilities to where customers operate.

Sikorsky, based in Stratford, Connecticut, designs, manufactures and services aircraft.