Communication solutions provider ShoreTel´s (NASDAQ: SHOR) Communications Platform as a Service (CPaaS) architecture Summit is powering Callidus Health´s technology, the company said.
Voice and SMS functionality was integrated into Callidus Health´s two communications solutions -one for patients and one for doctors.
By leveraging the Summit platform, Callidus Health´s CareLINK solution is able to route patient requests to the appropriate doctor based on the patient´s needs. CareLINK eliminates the need for third-party answering services and pagers by alerting the doctor of a new patient request via email, voice or text, allowing for fast physician follow up. CareLINK also uses Summit´s call scheduling functionality to automate voice and SMS appointment reminders for patients. Plus, text-to-speech functionality makes it easy for users to update the appointment reminders without having to record and upload a new message.
As Callidus Health´s solutions have continued to grow and expand, Summit´s developer tools have allowed them to easily make changes in-house to the application code.
As part of ShoreTel´s focus on enabling Summit-based businesses, they have engaged with Callidus Health to help them expand market reach in the healthcare space by introducing them to ShoreTel´s channel partner community through the ShoreTel TechConnect Program and ShoreTel´s online technology marketplace.
ShoreTel provides businesses worldwide with communications solutions that make interactions simple. From business phone systems, unified communications and contact center solutions to a fully hosted voice and SMS development platform, ShoreTel delivers unmatched flexibility and ease for companies looking to increase productivity and drive innovation. Headquartered in Sunnyvale, Calif., ShoreTel has offices and partners worldwide.