ShoreTel (NASDAQ: SHOR) has launched ShoreTel Hosted Voice in Australia, the company said.
ShoreTel Hosted Voice is a fully managed IP telephony hosted solution offering voicemail, unified messaging, click to dial, mobility and audio conferencing services, with optional services available such as contact centre, call recording and toll-free numbers. Customers can now also deploy ShoreTel 400 series phones for an end-to-end ShoreTel experience.
The service is available in Australia via a network of more than 100 existing ShoreTel partners.
While ShoreTel has been offering a hosted solution under the M5 Networks Australia brand since November 2015, today´s launch marks the completion of the integration of M5 into ShoreTel and the first phase of product enhancements.
The launch of ShoreTel Hosted Voice is part of the company´s overall momentum and continued investment in the Australian market. As part of that commitment, CEO Don Joos is opening a new ShoreTel office in Melbourne on the evening of Thursday, April 7.
According to research from Telsyte, market demand for cloud communications in Australia is growing exponentially. Cloud communications will generate USD650m in revenues in Australia by 2020 and adoption of cloud communications by Australian organisations is expected to climb to 32 percent by 2019, from a base of 12 percent in 2014. (The Australian Enterprise Communications Market Study 2015.)
ShoreTel Hosted Voice data centres are located in Sydney, Melbourne and Canberra, addressing enterprise IP telephony requirements for Australian organisations of all sizes. The offering includes IP telephony service on a per month per user subscription basis.
ShoreTel has two partner tiers within its Champion Partner Program to sell ShoreTel Hosted Voice, with partners required to complete training and certification to be eligible to join the program. ShoreTel partners generate commissions based on monthly recurring revenues within these two tiers.
ShoreTel provides simple IP phone systems and unified communications solutions powering today´s always-on workforce. Its flexible communications solutions for on-premises, cloud and hybrid environments eliminate complexity, reduce costs and improve productivity.