NICE (Nasdaq: NICE) has announced Shaw Industries Group Inc., a floorcovering provider, has selected NICE Satmetrix as its comprehensive customer experience management solution, the company said.
Shaw — which has more than 22,000 employees, representation around the world, and over USD 6B in annual sales — uses the NICE Satmetrix solution to track customer experience in various parts of its complex business, revealing a complete picture of the customers´ experiences throughout the lifecycle and helping identify the most effective improvements.
Shaw Industries Group supplies carpet, resilient, hardwood, laminate, tile and stone, synthetic turf and other specialty products to residential and commercial markets worldwide. By combining deep market knowledge with new ways of thinking, Shaw drives innovation into their business and sets the standard for next generation manufacturing. As a forward-thinking company always looking to perfect the customer experience, Shaw sought a solution that could help manage the holistic view of the customer experience with the Net Promoter Score® methodology at the core of their program.
NICE (Nasdaq: NICE) is the world´s provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com.