onPeak, the largest provider of hotel bookings for the events industry, has improved the customer experience and cut costs using Sharpen Technologies´ agent-first omni-channel cloud contact center platform, the company said.
onPeak´s agents handle, on average, 300,000 inbound and outbound calls annually. With more than 60 percent of them working from home, making routing and other changes quickly and from anywhere is critical.
In business since 1984, onPeak has become the player in the business of providing hotel accommodations for events all over the world. As part of a global network of leaders in the services industry, onPeak has the experience and technology to contribute to the complete event experience, both on and off the show floor. OnPeak is headquartered in Chicago with corporate offices in Atlanta and New York. Visit www.onpeak.com.
Sharpen Technologies is a cloud-based customer experience technology provider that offers an agent-first omni-channel contact center platform. Its solutions address decades-old agent issues responsible for poor customer experiences. Sharpen was founded in 2011 and is headquartered in Indianapolis, Ind. Visit www.sharpencx.com.