Sharpen Technologies hires new CEO

Sharpen Technologies, developers of the agent-first omnichannel cloud contact center platform, has hired Bill Gildea as its new CEO, and added marketing veteran Joe Staples to the company´s board of directors, the company said.

Gildea takes over from chairman and CEO Mike Simmons, who will remain chairman of the board for Sharpen.

Prior to joining Sharpen Gildea served as chief strategy officer for DocuWare, a cloud-based document management and workflow automation software company (acquired by Ricoh). Before that he served as chief operating officer for publicly traded global cloud contact center company Interactive Intelligence (acquired by Genesys).

Also joining Sharpen this month, Staples will serve as a member of the company´s board of directors. Staples´ entire career has been in the tech space, including more than 20 years as a C-level/EVP marketing executive. Staples´ domain expertise focuses on customer experience, employee engagement, MarTech and SaaS.

Sharpen Technologies is a customer experience technology provider that offers mid-size to large organizations an agent-first omnichannel cloud contact center platform. Its solutions address decades-old agent issues responsible for poor customer experiences. Sharpen was founded in 2011 and serves approximately 250 customers. The company is headquartered in Indianapolis, Ind.