As more and more employees are being ordered to shelter-in-place and work from home, Sharpen Technologies, the agent-first omnichannel cloud contact center platform, has announced the launch of the Sharpen Quick Start program to enable businesses and nonprofits — stuck with legacy technology that can´t support work-at-home (WAH) agents — to quickly take advantage of the cloudSHARPEN QUICK START .
Sharpen Quick Start requires no contract, with the first 60 days and initial professional services and deployment of the platform free of charge. The pre-packaged implementation can be up and running within 48 hours since WAH agents need only a high-speed Internet connection and computer to do their job.
At the same time, WAH supervisors can manage, monitor, and report on their performance with Sharpen´s pioneering data analysis system, Insights. With real-time dashboards and reports, Insights allows management to understand at a glance their agents´ engagement and productivity, lowering the risk of running a virtual contact center.
Sharpen Technologies is an agent-focused contact center platform built in the cloud for the cloud.