Seattle, Washington-based Senior Housing Assistance Group (SHAG) Community Life Foundation, an affordable senior housing provider in Washington, has deployed the omnichannel customer engagement cloud solution, PureCloud Engageâ , from Interactive Intelligence Group Inc. (Nasdaq: ININ), the company said.
SHAG uses PureCloud Engage to support its customer service department, which staffs four agents who receive more than 7,000 calls per month.
PureCloud Engage helps senior housing assistance group enhance marketing campaigns, improve service and increase productivity.
Senior Housing Assistance Group (SHAG) Community Life Foundation is a 501(c) (3) non-profit organization.
Interactive Intelligence Group Inc. is in software and cloud services for customer engagement, communications, and collaboration designed to help businesses worldwide improve service, increase productivity and reduce costs. The company is headquartered in Indianapolis, Indiana and has more than 2,000 employees worldwide.