ServiceNow Changes Industry Workflows for Telecommunications, Financial Services, Healthcare

ServiceNow (NYSE: NOW), the digital workflow company making work, work better for people, has introduced new products for telecommunications and financial services and provided more details about its healthcare and life science industry strategy, the company said.

The company will deliver industry-specific workflows to help customers in these industries accelerate their digital transformation to make work flow, whenever, wherever. ServiceNow also announced that it has formed a strategic go to market partnership with KPMG to support healthcare providers as they digitize clinical and business workflows.

Communications service providers are in the midst of one of the largest opportunities in their history–the roll out of 5G. They are under pressure to exceed rising customer and employee expectations while managing costs, with little visibility across platforms, systems, tools, and fragmented data.

ServiceNow´s new telecom products, Telecommunications Service Management and Telecommunications Network Performance Management, will provide new workflows that connect customer service and network operations, including Proactive Customer Care and Automated Service Assurance. The new products will be generally available later this year.

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